Shipping Policy

Shipping Policy

Last Updated: [16/02/2025]

Thank you for visiting and shopping at CoHorizon.store (“we,” “us,” or “our”). We strive to provide you with quality products and a seamless shopping experience. The following terms and conditions constitute our Shipping Policy.

1. Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
  • Order Verification: We may contact you via email if we need additional information to verify your order. Delays in responding to verification queries may result in shipping delays.

2. Shipping Methods & Delivery Times

We aim to ship orders as quickly as possible. However, delivery times can vary depending on your shipping address and the carrier used. Once your order has shipped, a tracking number (if applicable) will be provided via email.

  • Domestic Shipping (Within [Your Country]):

    • Estimated delivery time: 2–7 business days after dispatch.
    • Cost: [Specify if free, flat rate, or calculated at checkout]

  • International Shipping:

    • Estimated delivery time: 7–21 business days after dispatch, depending on the destination.
    • Cost: [Specify if free, flat rate, or calculated at checkout]
    • Customs & Duties: International orders may be subject to import taxes, customs duties, and fees imposed by the destination country’s government. These charges, if any, are the customer's responsibility.

Note: Delivery estimates are not guaranteed and may be affected by external factors such as delays at customs, extreme weather conditions, or carrier backlogs.

3. Shipping Restrictions

  • We currently ship to most countries worldwide. If your region isn’t available during checkout, please contact us at [Your Support Email Address] to assess possible shipping options.
  • Certain products may be restricted or prohibited in your region. We are not responsible for delays or non-delivery if an item is held, confiscated, or restricted by customs or local authorities.

4. Order Tracking

  • Tracking Number: Once your order ships, you’ll receive a shipping confirmation email with a tracking number (if applicable).
  • Tracking Updates: It may take 24–48 hours for tracking information to become available online. For any issues with tracking, please email us at [Your Support Email Address].

5. Address Changes & Delivery Issues

  • Address Accuracy: We cannot guarantee changes once an order has been placed. If you need to update your shipping address, please email us at [Your Support Email Address] as soon as possible.
  • Missed Deliveries & Returned Packages: If a package is returned to us due to an incorrect address or unavailability for delivery, we may reship the order at your expense. We will contact you to confirm the new shipping address or issue a refund (excluding shipping fees).

6. Lost or Damaged Packages

  • Lost Packages: If you suspect your package is lost or delayed, please first contact the carrier with your tracking number. If you still need help, reach out to us at [Your Support Email Address].
  • Damaged Packages: Contact us immediately if you receive a damaged package. Please include photos of the damage, and we will work with you on a case-by-case basis to resolve the issue.

7. Contact Us

If you have any questions about shipping, need help with an order, or want more information, you can contact our customer service team.

 

Thank you for choosing CoHorizon.store! We appreciate your business and look forward to serving you again.